Terms & Policy for Big Dog Peps Australia

These terms apply to your use of the Big Dog Peps Australia website and orders placed through our online store.

Laboratory Research Use Only

Our products are supplied exclusively for laboratory research. They are not intended for human or animal consumption, administration, diagnosis, treatment or veterinary use. Product descriptions and batch documents are provided for research reference.

Product Information

Product pages list the available strengths, labelled quantities and compositions where provided. For products with multiple strengths, check your selected option before adding the item to your cart. Where a Certificate of Analysis is available, match its product and batch number to the label on your vial.

Orders and Pricing

Review your items, quantities, delivery details and order total before placing an order. Prices and availability may change before you place your order. If we cannot fulfil an order as placed, we’ll contact you about the available options. If we cancel an item you’ve paid for, we’ll refund the amount paid for that item.

Payments and Delivery

Use an available payment method at checkout and provide accurate contact and delivery details. Available delivery methods and charges are shown at checkout. Any stated delivery time is an estimate. For help with an order or delivery, contact us with your order number.

Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. Whether we can make the change depends on the order’s status. For damaged, incorrect or incomplete orders, see our Refund and Returns Policy.

Account and Website Use

Keep your account details accurate and your login credentials private. Please use the website lawfully and avoid interfering with its operation or accessing another customer’s account.

Consumer Rights

Nothing in these terms limits any rights or remedies that cannot be excluded under applicable law, including the Australian Consumer Law where it applies.

Contact

For questions about these terms or an order, email support@bigdogpeps.au.