Privacy Policy for Big Dog Peps Australia

This Privacy Policy explains how Big Dog Peps Australia handles personal information when you browse our website, place an order, contact us or subscribe to our newsletter.

Information We Collect

We may collect the following information, depending on how you use our website:

  • Name, email address and phone number
  • Billing and shipping addresses
  • Account details, order history and payment status
  • Information you provide through our contact form or by email
  • Newsletter subscription preferences
  • Technical information such as your IP address, browser type and website usage

How We Use Your Information

We use personal information to process orders, arrange delivery, manage accounts, respond to enquiries and send order updates. We may also use it to operate and improve the website, help prevent fraud and meet recordkeeping obligations.

Payment Information

When a third-party payment option is available at checkout, the payment provider processes the details you submit through that option. We may receive payment status and transaction references to confirm and manage your order.

Cookies and Similar Technologies

Our website uses cookies to remember your cart and support account sessions. Where enabled, analytics tools may help us understand how visitors use the site. You can manage cookies through your browser settings. Blocking essential cookies may affect login and checkout.

Email Updates

If you subscribe to our newsletter, we use your email address to send updates and offers you have agreed to receive. You can unsubscribe using the link in a marketing email. We may still send messages about an order or enquiry.

Sharing and Handling Your Information

We may share information with providers that help us host the website, process payments, deliver orders, send emails or provide customer support. We may also disclose information where required by law.

Security and Retention

We take reasonable steps to protect personal information from unauthorised access, misuse or disclosure. We retain information as needed to manage orders, respond to enquiries, resolve disputes and meet applicable recordkeeping requirements.

Access, Correction and Complaints

Email us to request access to or correction of your personal information, or to raise a privacy concern. We may ask for information to verify your identity before releasing or changing records. If you make a complaint, describe what happened and how we can contact you. We’ll review it and respond.

Contact and Policy Updates

For privacy enquiries, contact support@bigdogpeps.au. We’ll post any updates to this policy on this page.